analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
Edenbridge, Kent, United Kingdom Hybrid / WFH Options
Gold Group
troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer more »
a key leading member of the Business Intelligence Team providing high quality information for the purposes of Diagnostic and RTT Reports, Commissioning information/SLA diagnostic monitoring data, Capacity Planning (including Benchmarking and productivity) and National Returns. The BI Lead Diagnostic Analyst will be responsible for the production of national more »
a range of professional groups within a large, complex environment Experience of effectively leading, developing, managing and motivating a team Working in a ServiceLevelAgreement driven environment to achieve Key Performance Indicators and Quality Standards Designing, implementing, monitoring and reporting service KPIs to effectively manage performance Experience of developing more »
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed servicelevel agreements (SLA’s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on more »
documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed servicelevel agreements (SLA’s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on more »
documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed servicelevel agreements (SLA's) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on more »
internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Internal redecs and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications … team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team more »
