1 to 25 of 51 SLA Jobs in the Midlands

quickly identify and resolve IT systems issues. Capacity to remain professional and composed under pressure. Time Management: Ability to manage workloads efficiently and meet SLA targets. Teamwork: Ability to build productive relationships with colleagues, clients, and third-party providers. Willingness to continuously improve knowledge through self-study or higher education. more »

request tickets in line with agreed processes, working closely with the Service Support team to support all customers.Ensure the timely resolution of tickets within SLA, effective ticket escalation through technical resolver groups and supporting team, ensure regular communication with stakeholders and drive the collection of quality ticket data.Technology Utilisation:Evaluate more »

tickets in line with agreed processes, working closely with the Service Support team to support all customers. Ensure the timely resolution of tickets within SLA, effective ticket escalation through technical resolver groups and supporting team, ensure regular communication with stakeholders and drive the collection of quality ticket data. Technology Utilisation more »

Powershell. Printing, Print servers and print server management. Fair Understanding of Sharepoint. Ability to manage, and prioritise support requests and tickets according to Customer SLA timeframes and impact severity. Ability to maintain and respect confidentiality, along with data privacy and data protection. Proven attention to detail. Ability to drive in more »

tickets in line with agreed processes, working closely with the Service Support team to support all customers. Ensuring the timely resolution of tickets within SLA, effective ticket escalation through technical resolver groups and supporting team, ensure regular communication with stakeholders and drive the collection of quality ticket data. 3rd Party more »

Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyse the ticket trend and provide reports with improvement more »

will be involved in: • Investigate, diagnose and resolve IT support issues, working with users, other staff and third-party suppliers as appropriate. • Work to SLA’s as set by the department and keep customers updated. • Take ownership for the resolution of issues, monitoring progress and applying the escalation procedure as more »

and requirement. Assist Service with job prioritisation – In line with overall management of jobs, assist service in ensuring tickets are attended to according to SLA and customer need. Management Daily management of the site-based engineers – Provide support and works management for the engineers ensuring they have the required tools more »

customer base. Key Responsibilities: Act as a point of escalation for the service desk ensuring issues are resolved in a timely manner adhering to SLA's. Acting SME for the business with a focus on the Cloud (M365/Azure). Take ownership and lead from the front to deliver more »

troubleshoot technical issues. Oversee remote monitoring tickets. Research and identify solutions to software and hardware issues. Prioritise and manage open tickets, monitoring responses and SLA events. Ensure client IT systems are fully functional after troubleshooting. Keep customer processes and documentation up to date. Requirements: Hands-on technical experience. Proficiency with more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

/Fix Support (1st, 2nd line) Escalate issues in line with company processes to ensure customer demands are met. Ensure Department/Contract meets SLA performance targets Supporting Dell and HP kit, docking stations, keyboards, mice Windows 10/11 environment MS Outlook & Office 2016 Software Installation & some App support more »

access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at all levels of the organisation including where there may be more »

What you'll do: Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS Performance management and reporting of ITCS key SLA's/KPIs to the Business. Deliver monthly IT Service Management forums Lead and manage Telent IT Major Incidents and RCA processes confidently Lead and more »

cloud operations, secure data backups, and disaster recovery processes. ServiceNow Queue Management: Manage ServiceNow technical queues, ensuring incidents, cases, and requests are handled within SLA requirements. Client Escalations: Handle client escalations, resolving complex issues related to cloud infrastructure and data protection strategies. Backup and Data Protection: Oversee and ensure the more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

Duties will include: Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system Ensuring SLA's are met Collecting relevant information to ensure issues are resolved accurately Contacting clients via software, email or phone when needed Escalating more complex tickets more »

understanding of VPN, DNS, DHCP, LANs/VLANs, and experience in firewall management, preferably Palo Alto. Proficiency in managing IT ticketing systems and ensuring SLA compliance. Preferred Qualifications: Apple certifications (e.g., ACSP), Jamf training, or equivalent qualifications. Okta Essentials training and certification. CCNP and/or CCNA certification or similar more »

and analytics knowledge/experience Payroll/HR background, or management accounting with desire to move into HR environment Key Performance Indicators Reporting deadlines SLA's first line support Dimensions & Relationships Scale & Scope Relationships Budget Environment Reports to Sites: Direct reports Indirect reports More details: Full time, permanent role - with more »

Duties will include. Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system Ensuring SLA's are met Ensuring all information is collected to ensure issues are resolved thoroughly & accurately Contacting clients via software, email or phone when needed Escalating more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

key aspects of Application/Infrastructure changes. Participate in design and technology reviews and provide documentation where needed. Resolve incidents and service requests within SLA's to deliver optimum service to businesses with management of any third parties or partners. Work closely with Incident and Problem Managers on Issues/ more »

Customer Services teams; Service Delivery Management; Delivery Unit Operational teams This includes Problem Management for RCA, Cooperate and contribute toa set of measures covering : SLA,RiSLA, MTTR and Delivery On-Time (DOT) performance, MTBF and fault volumes Service reliability and performance Provide an on-call presence, on a rota basis. more »

passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to. To assist in the creation of business reports for the Service Desk To assist with running test scripts for the ICD more »