procedural documentation and relevant reports * Supporting the roll-out of new applications and setting up new user accounts/passwords etc. * Responding within agreed SLA's to call-outs * Prioritising and managing a range of open cases at any one time * Establish working relationships with customers and suppliers The Technical more »
procedural documentation and relevant reports * Supporting the roll-out of new applications and setting up new user accounts/passwords etc. * Responding within agreed SLA's to call-outs * Prioritising and managing a range of open cases at any one time * Establish working relationships with customers and suppliers The IT more »
Chester-Le-Street, England, United Kingdom Hybrid / WFH Options
ITPS
duties include detailed documentation and incident tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive more »
