change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »
Telecommunications in a broad and complex network and security environment. Experience of working in a service management focused environment maintaining service in line with SLA's. Desirable Experience of ICT service provision in a health care setting. Technical understanding of CISCO network and security systems. Technical understanding of CISCO WIFI more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
home and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk more »
an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »
of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company ServiceLevel Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »
network support capacity - Strong expertise in Cisco technologies (R&S, Security, Wifi and Data) - Great communicative, administrative and time management skills - Adhesion to ServiceLevelAgreement terms - Ability to improve processes for service improvement. - Qualified in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS more »
Newport, Wales, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
years’ experience in network support capacity expertise in Cisco technologies (Routers & Switches, Security, Wifi and Data) communicative, administrative and time management skills to ServiceLevelAgreement terms in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS/CWNA/CWNP, ACWA/AWCWP, ITIL more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to ServiceLevelAgreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an effective customer service Desirable Skills: - Knowledge of ITIL strategy - Knowledge of more »