1 to 1 of 1 SLA Jobs in Sunbury-on-Thames

solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA’s defined in thecontract Develop understanding of process/product for the team membersto facilitate better client interaction and troubleshooting Document and analyze call logs … and effectively communicate oral messagesappropriate to listeners and situationsFollow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’sBuild people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technicalknowledgeCollate more »