SLA Jobs in Surrey

25 SLA Jobs in Surrey

2nd Line Service Desk

Epsom, Surrey, United Kingdom
Gold Group
process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »
Employment Type: Permanent
Salary: £35000 - £40000/annum + Benefits + 10% Bonus
Posted:

IT Service Management Specialist

Guildford, Surrey, South East, United Kingdom
Hybrid / WFH Options
Allianz Insurance Plc
and Data) in the effective delivery of all BAU IT services and project and programme related activities Manage Service reviews, IT performance/Service Level Agreement based reporting Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day more »
Employment Type: Permanent, Work From Home
Posted:

2nd Line Service Desk Engineer

East Horsley, Surrey, England
BCT Resourcing
configuring systems and applications. Key Skills & Experience: *Minimum 3 years of previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment. *Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade. *Working understanding of Active Directory more »
Employment Type: Permanent
Salary: £40,000 - £40,000
Posted:

Infrastructure System Engineer

Guildford, England, United Kingdom
Prospectus IT Recruitment
management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »
Posted:

Application Support Engineer

Staines, Surrey, United Kingdom
Hybrid / WFH Options
Proactive Appointments
SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

Helpdesk Support Engineer

Staines, Surrey, United Kingdom
Concept
where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
Posted:

Service Manager - Redhill

Redhill, Surrey, South East, United Kingdom
Rapiscan Systems
follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »
Employment Type: Permanent
Posted:

1st Line Support

Egham, Surrey, United Kingdom
Cantello Tayler Recruitment
where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
Posted:

Service Desk Advisor

Staines, Surrey, United Kingdom
ATA
meticulous attention to detail Administration and organisational skills Excellent customer relations and interpersonal skills Ability to take responsibility Ability to multi task and meet SLA based deadlines Ability to work on own initiatives, whilst part of a larger service delivery team Additional requirements/Advantages: Experience of incident based ticketing more »
Employment Type: Permanent
Salary: £25000 - £30000/annum Uncapped OTE circa £90k
Posted:

Proactive Service Operative

Weybridge, Surrey, South East, United Kingdom
Evri
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Employment Type: Permanent
Salary: £22,000
Posted:

Service Desk Manager

Guildford, Surrey, South East, United Kingdom
Hybrid / WFH Options
OpenTech Partners
client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting Ticket prioritisation and distribution Bright Gauge reporting Customer reports Ticket handling and escalation management Resource allocation and scheduling Oversee the Change Time versus support more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Completions (& Post Completions) Manager

Guildford, England, United Kingdom
MPowered Mortgages
the post completion pipeline until such a time there is a separate team. Examples of Key Activities Oversee the completion of applications within agreed SLA’s. Review and satisfy mortgage conditions. Prepare cases for completion, including additional support or taking ownership of complex cases. Consult with Underwriters/Credit & Risk more »
Posted:

Payroll manager

Epsom, Surrey, South East
Hybrid / WFH Options
LA International Computer Consultants Ltd
through the active management of customer satisfaction feedback and proactive communication with key business stakeholders are progressed within the team. * Responsible for ensuring all SLA's and turnaround times (TAT's) are developed and adhered to within the team. * Accountable for the service delivered by the People Hub Payroll Team more »
Employment Type: Contract
Rate: £25 - £35
Posted:

IT Application Manager - Addlestone, Surrey

Addlestone, Surrey, United Kingdom
Hybrid / WFH Options
Crimson
Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to more »
Employment Type: Permanent
Salary: £56650 - £56651/annum car allowance
Posted:

IT Applications Manager - Chertsey

Chertsey, Surrey, United Kingdom
Hybrid / WFH Options
Crimson
Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to more »
Employment Type: Permanent
Salary: £45000 - £56650/annum
Posted:

Completions (& Post Completions) Specialist

Guildford, England, United Kingdom
MPowered Mortgages
the post completion pipeline until such a time there is a separate team. Examples of Key Activities Oversee the completion of applications within agreed SLA’s. Review and satisfy mortgage conditions. Prepare cases for completion. Consult with Underwriters/Credit & Risk or Legal & Compliance to resolve case issues. Liaise with more »
Posted:

Senior Project Engineer - Documentation

Surrey, South East, United Kingdom
Matchtech Mobility
as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »
Employment Type: Permanent
Posted:

Data Centre Engineer (IT/Networking)

Woking, Surrey, United Kingdom
Resourcing Group
for repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and more »
Employment Type: Permanent
Salary: £40000 - £41000/annum +10% bonus, OT, healthcare, pension
Posted:

Head of Payroll

Surrey, England, United Kingdom
JGA Recruitment Group
function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »
Posted:

Procurement Manager - Marketing

Walton-On-Thames, Surrey, South East, United Kingdom
Hybrid / WFH Options
1st Executive Limited
in your marketing category areas Identify, lead and collaborate with our in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Application Support Manager

Surrey, United Kingdom
Hybrid / WFH Options
Proactive Appointments
benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA’s and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »
Employment Type: Permanent
Posted:

Help Desk Analyst 2nd line Windows O365 Azure VMWare

Epsom, Surrey, South East
Client Server
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »
Employment Type: Permanent
Salary: £35,000 - £40,000
Posted:

Electrical Supervisor

Sunbury-On-Thames, London, United Kingdom
Integral UK Ltd
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
Employment Type: Permanent
Salary: £45,000
Posted:

Service Desk Analyst

Camberley, Surrey, South East, United Kingdom
Telent Technology Services Ltd
resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident … Manager Schedule/Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for more »
Employment Type: Permanent
Posted:

Technical Estimator

Shepperton, Surrey, South East, United Kingdom
Richmond Associates
Our client specialises in maintaining critical air conditioning and chiller equipment. We ensure customers assets remain compliant and in optimum condition. Their engineers are very well trained, and their technology platforms are highly advanced. The processes are refined and bring more »
Employment Type: Permanent
Salary: £40,000
Posted:
SLA
Surrey
25th Percentile
£24,500
Median
£25,000
75th Percentile
£32,500
90th Percentile
£42,500