queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »
ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »
Feltham, London, United Kingdom Hybrid / WFH Options
GH Engage Limited
system to ensure all reactive calls are responded to and attended within the SLA. Raise new reactive calls through the portal in accordance with SLA's Manage out of hours call out issues and ensure completion of job and relay updates to customers and Contract Manager Ensure Portals are updated … and monthly customer meetings when required with the Contract Manager and to ensure all jobs are being completed efficiently. Prepare Quotations in line with SLAagreement for breakdowns/Extra works and Projects via Contact Suppliers for quotations Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/ more »
