Senior Solution Architect - Customer Services
Bristol, Avon, South West, United Kingdom
HMRC
HMRC IT Strategy and deliver business outcomes. Responsibility for authoring costed design documentation, working closely with business stakeholders and technical architects to create cohesive solutions that meet the business and user needs. Working with delivery teams and partners to ensure that solutions are delivered and implemented as designed. … telephony, IVR and webchat, proactive push communications and the automation of digital mail, using an omni-channel approach as HMRC adopts CRM technologies. Architecting solutions that support third party software such as accounting packages via external APIs. Designing solutions for recording customer circumstances in systems of record, calculating … or knowledge of, machine learning and artificial intelligence technologies. Essential criteria: Experience and knowledge of Architectural Governance You will have shaped and developed technology solutions using the capabilities described in the technical specification to meet business and user needs. Ability to pick up new technologies and architecture concepts and more »
Employment Type: Permanent
Salary: £60,000
Posted: