HPE Senior Technical Support Engineer - OEM Hardware
Birmingham, England, United Kingdom
Park Place Technologies
Electric vehicle scheme Health cash plan and private medical insurance including dental 4x Life assurance Fitness reimbursement Access to Employee Assistance Program The HPE Senior Advanced Engineer provides level three technical support on data center equipment and possesses specific original equipment manufacturer (OEM) product knowledge of server … every engagement while regularly consulting and troubleshooting with field engineers, internal employees, and customers to solve issues escalated to Advanced Engineering. In addition, the senior advanced engineer is responsible for completing research reviewing and approving all relevant documentation and leading an NPI process for the release and support … of new products to our third-party maintenance portfolio. What you’ll be doing: Provide remote HPE L3 technical support to field engineers and customer end users, via problem identification, troubleshooting, diagnostics, and repair strategy, through resolution. Responsible for creation and review of technical solutions in the form more »
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