Senior Customer Analytics & AI Transformation Manager
- Hiring Organisation
- Hunter Bond
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 80,000 Annual
play a key role in transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver … across customer operations Driving adoption of Conversational AI, chatbots, automation, and self-service solutions Delivering customer analytics, Voice of Customer (VOC), sentiment analysis, and behavioural insight Identifying customer pain points, contact drivers, and journey friction through data and analytics Optimising chatbot performance, containment, and digital customer journeys ...