Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/… 1st Line Support Analystmore »
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Deerfoot IT Resources Limited
Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their … search for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident … the set-up and issue of IT equipment to employees Assist with the patching of data network connections for servers To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their … search for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident … the set-up and issue of IT equipment to employees Assist with the patching of data network connections for servers To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following more »
Cambridge, Milton, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arcus Global
Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
iDPP
Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on … detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications … or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration. more »
Service Desk Analyst £25,000 - 27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line more »
Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service/Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. … sites. You will have excellent exposure to Windows, Active Directory, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk/Help Desk Support Office 365 support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite/personable. more »