15 Service Analyst Jobs in the West Midlands

Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities … Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/… 24. The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary … point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase more »

Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service more »

IT Service Desk Analyst - GBP 32000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents … efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives more »

Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required … Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/… Reassigning and follow up of tickets as per standard procedure. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. more »

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: · Expert in Office … environment aligning with ITIL best practices. · Strong Experience of managing Azure AD and Conditional Access. · Experience with patch management. · Experience in a 2nd line service desk role · Experience in training and mentoring · Experience of working with Windows operating system images and maintenance. · Experience troubleshooting application issues, and investigating servers more »

you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »

dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support … maintained Troubleshoot, analyse, and resolve IT related incidents Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals Provide an exceptional customer service - in person, via phone, email, and other forms of communication Documentation of systems, network, user, and reference guides User administration and maintenance Maintain records more »

is important Skills Required: • Excellent Communication skills in English and French (spoken and written) • Handling the voice calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket • Monitor the Incident Management … queue, Assigning/Reassigning and follow up of tickets as per standard procedure • Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. • Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and … the incident management system with all the relevant information relating to an incident. • Proactive problem management is an added advantage. • Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend more »

as laptops and PC installs, network installation, Microsoft 365 solutions and 1st and 2nd line support services. The ideal candidate will have excellent customer service skills to communicate in person and remotely, analytical skills, technical skills and problem solving skills. This role will be partially onsite at customer premises. more »

Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues more »