1 to 25 of 36 Service Catalogue Jobs in England

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service … tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL … Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within more »

technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take … activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure … Ensure all administration activities such as updating, maintaining and development of the IT Service Management Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the knowledge base is carried more »

this role is to manage the delivery of Employment Services to our clients by ensuring the delivery of a professional, efficient and accurate service, as well as to support the department. Accountable to the Head of Service Delivery, you will be assigned a portfolio of clients … and suitability. Main duties of the job The Operations Manager will work with the Assistant Director of Employment Services and the Head of Service Delivery to manage the relationship of Employment Services with its current and potential clients. You will be able to identify needs and requirements to … monitors budgets with regard to the Service and provide advice as required. Have an in-depth understanding of the Service catalogue of services and associated costs and maximises profitability and quality for each Client account. Proficient in the formal tendering process with a thorough understanding more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in … place. Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the … Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB. - Provide assurance that appropriate training/knowledge transfer takes place to ensure the service more »

appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the service catalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »

Service Request Analyst Location: Camberley office based Job type: Permanent, full time Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand … revenue through meeting delivery timescales and identification of potential chargeable activities. Service requests can originate from multiple streams including Service Catalogue, incidents, problems, changes, and releases. They can also range from very simple resource requests to complex multi layered requests that will require more collaborative … short notice to meet critical requests. Adherence to all policies and procedures Heirachical and functional escalation management Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlighting issues in relation to the scheduling more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of … of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident … an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business Analysis, Requirements Definition and Management. Responsibilities include: 1. Work with Service Analysts to understand more »

to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Cloud Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

based technologies and services. Working closely with Architecture, Portfolio and Product Management teams you’ll help shape a high performing technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology) If you’re looking for an opportunity to lead from the front and bring your … be doing Delivering strong technical leadership in advancing Group Functions integration capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools Developing and leading a high performing team, nurturing individual growth. Acting as a mentor and coach … skills, flexibility and capacity to meet objectives Working in collaboration with the Service Management team, developing and maintaining a Service Catalogue for Integration Service with aligned service standards (KPI/SLAs). Ensuring capability is in place to deliver against commitments more »

alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

and manage infrastructure as code, ensuring consistency and efficiency in deployment processes.Implement and manage hosting and orchestration solutions using Docker, Fargate, Service Catalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer).Utilize Consul for configuration more »

manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, Service Catalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »

job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will have some knowledge of managing Avaya/Extreme networks and Cisco technologies to include on … policies and procedures relating to security and best practice are adhered to. Participate in a rota for your team to ensure that the Service Desk has the 3rd line team available during the agreed hours, and that there is a 3rd line on-call service available … the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. Ensure that the ICT Service Catalogue and other ICT infrastructure configuration documentation, procedures and processes are kept up to date with regular reviews. Ensure that the Infrastructure team maintains a more »

3rd line support, resolving complex IT incidents, across multiple platforms and networks. They are responsible for assisting all ICT teams to achieve the service levels required (e.g., fault response and fix times). There will be a requirement to be part of an on-call 24*7 rota. … Main duties of the job Participate in a rota for your team to ensure that the Service Desk has the 3rd line team available during the agreed hours, and that there is a 3rd line on-call service available to the Group. The post holder will … the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. Ensure that the ICT Service Catalogue and other ICT infrastructure configuration documentation, procedures and processes are kept up to date with regular reviews. Adhere and work to the ICT Incident more »

that the Incident Management System is used effectively to ensure all details of actions and contact are recorded appropriately. Monitor, respond and action Service Call Queues for the Unified Communications team efficiently and effectively as a part of daily operations. Ensure that all service impacting incidents … and changes are communicated clearly to the business and internally within the department to the appropriate team managers and to the Service Desk via their manager. The post holder will provide access to the telephone switch rooms and the distribution points. Logging of faults/warranty claims with … the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. Ensure that the ICT Service Catalogue and other Unified Communications Infrastructure configuration documentation, procedures and processes are kept up to date with regular reviews. Performance Contribute to the delivery of more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

goals to frame problems and set priorities, while working within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL. This is a full-time role working 37 hours per week, Monday to Friday. The flexible working hours’ scheme applies to this … data streaming systems. Write ETL/ELT scripts and code to make sure the process performs optimally. Develop data models to support self-service business intelligence reporting that can be re-used to enforce data standards and quality. Build accessible data for analysis. Recognise opportunities to re-use more »

Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared … processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key, customer … Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme Please click on the APPLY button to more »

in office) Up to £60,000 Brimingham Role Summary Maintain and prioritise your Product Backlog Develop your product within the Service Catalogue Steer the Product Vision and Product Roadmaps Elicit, articulate and manage customer user stories and use cases Represent the voice of the customer within your … Demonstrable knowledge of agile techniques and processes e.g. Scrum, Kanban Experience of delivery in a business/IT environment Strong interpersonal/customer service skills and telephone manner Demonstrable experience of IT security considerations e.g. clearance, assurance Must be able to hold an SC Security Clearance Substantial exposure more »

IAM and Security then this could be the ideal next move for you! What you’ll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards … delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we’re looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API’s and JSON Someone that isn’t afraid to ask questions if they are unsure more »

record designing solutions using AWS products & Services Knowledge of the AWS Well-Architected Framework AWS Landing Zone accelerator CloudFormation, Terraform & AWS Service Catalogue Github Actions and Typescript Experience working with Public Sector, Central Government OR Defence Active Security Clearance If you are interested in this AWS DevOps more »

cloud technologies too. You will: Implement tools and processes for efficient and effective operational management of the environment Define and implement service catalogue whilst ensuring workload is kept within defined parameters Produce clear supporting documentation to enable off-shore to provide first and second-line of support … eliminate issues through automation opportunities and sustainable long-term fixes Partner with SRE team to identify areas for continuous improvement, automation and self-service Your experience: Current and previous versions of Microsoft SQL Server experience. Scripting and programming languages such as PowerShell or Python Experienced in Database Installation more »

that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE service catalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »