9 Service Catalogue Jobs in the North of England

technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take … activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure … Ensure all administration activities such as updating, maintaining and development of the IT Service Management Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the knowledge base is carried more »

this role is to manage the delivery of Employment Services to our clients by ensuring the delivery of a professional, efficient and accurate service, as well as to support the department. Accountable to the Head of Service Delivery, you will be assigned a portfolio of clients … and suitability. Main duties of the job The Operations Manager will work with the Assistant Director of Employment Services and the Head of Service Delivery to manage the relationship of Employment Services with its current and potential clients. You will be able to identify needs and requirements to … monitors budgets with regard to the Service and provide advice as required. Have an in-depth understanding of the Service catalogue of services and associated costs and maximises profitability and quality for each Client account. Proficient in the formal tendering process with a thorough understanding more »

appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the service catalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

goals to frame problems and set priorities, while working within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL. This is a full-time role working 37 hours per week, Monday to Friday. The flexible working hours’ scheme applies to this … data streaming systems. Write ETL/ELT scripts and code to make sure the process performs optimally. Develop data models to support self-service business intelligence reporting that can be re-used to enforce data standards and quality. Build accessible data for analysis. Recognise opportunities to re-use more »

Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared … processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key, customer … Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme Please click on the APPLY button to more »

that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE service catalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »

this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They … CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT more »