1 to 12 of 12 Service Delivery Management Jobs in England

Service Delivery Manager Location: Onsite Salary: Up to £80k per annum Here at Khuda Technology, we are working with a global managed service provider seeking an experienced Service Delivery Manager. This role requires an industry leader to drive exceptional service delivery for IT … infrastructure services, directly supporting client goals and business outcomes. Experience Extensive in IT service delivery management, with 5+ years in a senior leadership role managing infrastructure services. Client-facing experience or direct on-site engagement. Bachelor’s degree in IT, Computer Science, or related field (Master’s … and deliver multi-domain IT infrastructure services, aligning with client business and IT strategies. Oversee and ensure SLA/KPI compliance, driving excellence in service performance. Foster strong client relationships, serving as the primary escalation point for service delivery concerns. Conduct QBRs, service reviews, and manage more »

programme of works within MoD and is looking for a number of consultants to support the current Permamant team. One of them being a Service Delivery Manager. DV Service Delivery Manager - HYBRID (Corsham) - OUTSIDE IR35 - 6-12 months Individual must have DV clearence to start The … Service Delivery Manager is responsible for the end-to-end delivery of IT services to the Ministry of Defence (MoD). This role requires a strong understanding of ITIL frameworks, project management, and a deep appreciation for the unique operational requirements of the MoD. The successful … candidate will be a strategic thinker with exceptional leadership and communication skills. Key Responsibilities: Service Management: Oversee the delivery of IT services in line with agreed service level agreements (SLAs) and key performance indicators (KPIs). Customer Relationship Management: Build and maintain strong relationships with more »

Service Delivery Manager Northampton – Hybrid (3 Days In/2 Days Out) Up to £43,000 + Benefits The company: We are fortunate to be working with a distinguished entity within the IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a multinational … and public institutions, the company provides an extensive range of services and solutions, leveraging global partnerships to enhance its offerings. The role: As a Service Delivery Manager, you will be responsible for overseeing service delivery to high-profile customers using a managed service platform. Key … responsibilities include maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance. You will act as the customers' voice internally, coordinating cross-functional teams to resolve issues, leading service reviews, and ensuring adherence to service management principles. Additionally, you will support IT strategy more »

Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high … profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of services provided … to customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for customers. Ensure more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance … customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns … with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance … customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns … with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk more »

Head of D365 Support & Operations – D365 Support, D365 Operations, Microsoft Dynamics 365 F&O, Service Model Design, Service Transition, Managed Service Delivery, ITIL, ERP Support Operations, Global ERP, Multi-instance ERP, Microsoft Evergreen Updates, Service Delivery Management, Release Management, Change Management, Continual Improvement, Leadership, Stakeholder Management – London – Hybrid – Permanent - £130-150,000 + Bonus & Additional Benefits Our leading end-user client is seeking an experienced Head of D365 Support & Operations to lead the definition and transition to a global service model for Microsoft Dynamics 365 Finance & Operations (D365 … F&O) across multiple global instances. This role is critical in harmonizing ERP systems worldwide and ensuring the delivery of robust, stable, and compliant services. This position will be based out of the London office on a hybrid basis. A highly competitive salary and package is available, along with more »

impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! Roles and Responsibilities. Service Delivery Management – Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and … organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and … to the client's satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them. Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of transformation deals and opportunities by communicating more »

Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. You will … also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve client … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies more »

people, our culture and our commitment to excellence. An opportunity has arisen for an experienced Client Success Manager to join the team, providing unparalleled service excellence to our clients across the UK and internationally. As a Client Success Manager at Lyon, you will be working closely with our clients … LYON. The purpose of the role is to guarantee client satisfaction whilst understanding our client’s business objectives and determining how the company’s service offerings can support their attainment. You will support our clients in navigating the rapidly changing technology landscape, integrating new services and capabilities which underpin … organisational improvements and enable our clients to operate dynamically and efficiently. Role Requirements: This role would be ideal for an ambitious and experienced Service Delivery Manager or Client Success Manager within the IT Managed Services sector who is seeking a new and exciting challenge within a forward leaning more »

Job summary An exciting opportunity has arisen to join our already successful and professionally accredited Workforce Management Team as a Forecast, Planning & MI Analyst. The position will take a leading role in shaping planning across the service over the coming years as the organisation evolves and strives for … greater efficiency as well as maximising new business opportunities. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme … post is open to both sites in Newcastle and Fleetwood. Main duties of the job You will have responsibility for Real Time and Workflow management, forecasting and coordinating resource planning activities within the Contact Centre and Back Office functions across Citizen Services. With a specific focus on working pattern more »

client as they look to engage an onsite IT Support Manager to work out of their London office. As part of a local IT Management team offering white glove support to up to 1000 users, you will work with the IT Support Manager and another IT Support Team lead … You must also have experience of working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and service delivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going … the “extra mile” to ensure that you not only provide a good service but deliver an excellent end user experience more »