1 to 10 of 10 Service Delivery Jobs in Tyne and Wear

in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Service Delivery Manager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion, and … demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and service delivery for Workforce Recruitment Services. We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to … people who are dedicated to making positive changes to support healthcare related recruitment. What do we offer? 27 days leave (increasing with length of service) and 8 bank holidays Flexible working (we're happy to discuss options such as compressed hours) Hybrid working (we are currently working largely remotely more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

travel to Gateshead office) Competitive Salary: £24,000 Per Annum Fantastic Hours: Monday-Friday 08:30 - 17:30 The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for … and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not limited … with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes more »

links to business changes, ensuring the necessary data is provided. Lead efforts in logging, monitoring, and identifying data assets essential for the project's service delivery. Assist in the acquisition, gathering, and management of complex data sets. Provide colleagues with advice and guidance on data literacy and data management. more »

gas industries and are working to be at the forefront of the electricity markets transition to Market Wide Half Hourly Settlement; leveraging off our service delivery to customers, new products weve introduced and our expertise. An exciting opportunity has arisen for a Data Coordinator to join the Callisto … services are completed within contractual SLAs. Some knowledge of our systems and processes would be an advantage, but a passion for delivering a quality service is more important. This role is based in our Newcastle Upon Tyne office - hybrid. Do you have experience in a Data Admin role/… What we offer: 25 days holiday + 8 days bank holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service,24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Callisto we more »

approaches to quality improvement including contractual/performance methods. To drive improvements in quality and safety across the local healthcare economy through influencing provider service development and the monitoring of performance around quality and safety. To provide assurance that the services the ICB commissions fulfil their quality and patient … relation to clinical, risk management and quality assurance processes impacting on internal ICB processes and external/provider organisations processes. To contribute to the delivery of quality strategies and processes to mitigate clinical and patient safety risks and enable understanding of the consequences of non- compliance. Ability to Input … care and local economy to ensure the widest possible participation in the health, social care, and criminal justice agendas to support the development and delivery of strategic objectives. Take responsibility for creating a culture of continuous improvement in clinical services and standards of patient care commissioned to improve the more »

make informed decisions on languages and tools, and collaborate closely with internal stakeholders to understand and address business requirements. Key Responsibilities: Development: Lead the delivery of robust systems aligned with customer needs. Support: Provide guidance and technical assistance to team members and other departments. Performance Improvement: Proactively identify opportunities … additional responsibilities as needed to support departmental and business objectives. Employment Accountabilities: Stakeholder/Customer: Maintain effective communication channels and ensure high standards of service delivery. Staff/People/Team: Work closely with senior management to meet business objectives and support staff development. Processes: Ensure compliance with company … policies and procedures. Results: Deliver projects within quality, cost, and delivery objectives. Financial: Manage budgets effectively and adhere to company purchasing processes. Requirements: Knowledge and Experience: Broad understanding of development languages and applications, hands-on development experience, familiarity with MYSQL or similar databases, project/people management experience. Skills more »

liveable life. They believe that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, the charity strives to be open, enabling, inclusive and courageous in all that they do. The charity is … supporter services and database professional you will: Supporter Care Be the first responder to supporter enquiries, whilst organising and assigning workload appropriately to meet service level agreements. Deliver excellent standards of supporter care. Ensure all supporter care processes are documented, understood and reviewed in full, periodically. Support in the … Services by providing information and reports on supporter giving that informs decision making on marketing activities. Skills and Experience Experience of providing excellent customer service, including managing and prioritising conflicting priorities Flexible approach to customer service, going above and beyond expectations Knowledge and working experience of Raisers Edge more »