24 Service Delivery Jobs in Wales

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer … satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. more »

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage … a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »

The role of a Senior Cost Manager includes the following responsibilities: Contribute towards bid and tender preparation and business development. Assume day - to - day delivery responsibility for projects/programmes of work and demonstrate the ability to take on tasks without supervision. Monitor project fees and ensure resource and … time inputs are in line with approved budgets. Ensure that change control processes are effectively managed for the services we provide. Strengthen our service delivery capability and promote knowledge capture, sharing and innovation. Prepare budget estimates, cost plans and client reports. Provide advice on procurement and contracts. Prepare … evaluation. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Support the implementation of strategic initiatives at service and sector level. Manage the delivery of work through proactive involvement where appropriate and through performance management of personnel to ensure work is more »

of autonomous systems. Our mission is to bring to our customers the actionable intelligence they need to make the best decisions faster. In the service delivery team, we focus on a first-class product and service delivery to our customers. As a project manager in the more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

Job summary Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected … of Network Support Analysts and technicians, the post holder will utilise all available resources to ensure fulfilment of the terms and conditions of the service level agreements for ICT Network Services between ICT Services and its customers. Main duties of the job Aneurin Bevan University Health Board (ABUHB) has … a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as more »

will be expected to carry a complex rehabilitation caseload. The successful candidate will need to: be responsible for the overseeing the day-to-day delivery of a high-quality dietetic service to patients recovering and rehabilitating after stroke. have previous senior clinical and leadership experience. act as an … organisational, communication and influencing skills. work well within a multidisciplinary team. collaborate closely with key leaders/managers which will include identifying areas for service development and improvement, implementing transformational change. advocate and support patients' rights by promoting shared decision making, respecting individual choice and beliefs, ensuring privacy and … to demonstrate empathy Able to lead by example, and role model UHB behaviours and values Desirable Demonstrate an interest and or skill set in service development/service planning Other Essential Able to travel, in a timely manner to meet the requirements of the job Desirable Ability to more »

the people of Cardiff and Vale, in alignment with our one team therapies, clinical rehabilitation model. You will lead our MSK Physiotherapy Occupational Health service, continuing its development in line with the Occupational Health and Physiotherapy service strategies. You will contribute to our growing movement which is turning … consultant practice at a pace that suits them. Main duties of the job The successful post holder will lead our MSK Physiotherapy Occupational Health service, including both self-referral and manager referral models of care. This Health Board wide role will be based at University Hospital of Wales providing … clinical leadership and delivery in both Occupational health and our Locality MSK Physiotherapy service. They will work with the team to deliver timely and accurate diagnosis, secondary prevention and supportive treatments, whilst transferring care to other specialities and MDT services appropriately. Our integrated model gives a unique opportunity for more »

Sapiens UK (Cardiff office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and … successful post holder will provide a high level of technical expertise to both the Mobile Services and other ICT teams so that the Mobility Service meets the changing needs of the organisation as the workforce becomes more mobile in order to meet the Digital Health and Social Care and … Clinical Futures Strategies. The post requires a self -motivated individual, who is able to effectively manage and able to demonstrate excellent customer service; able to demonstrate an aptitude for mobile technology; have excellent planning skills; good administrative skills and the ability to manage their time effectively ensuring all roll more »

initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group Engagingat all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support Ensuringthat service delivery is consistent with business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework more »

experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle … to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted more »

in delivering an excellent service. We are seeking to recruit a Project Manager to join our established Rail team supporting our clients in the delivery of active rail projects in Cardiff. The role will be a combination of working out of our Cardiff office, home working, and occasional visits … provisions, monthly reporting and chairing project meetings. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Undertake service delivery in accordance with the policies and procedures of the Practice, particularly Health & Safety and Quality Assurance. Undertake service in compliance with more »

being. SACYR Sports Club : Engage in sports, memberships, and sponsorships. RESPONSIBILITIES: The Quantity Surveyor will support project leaders in generating a high standard of service delivery, achieving successful outcomes, capturing and sharing knowledge across projects and enhancing our culture of innovation. The role holder will manage contract administration more »

To ensure approach to and work delivered supports L&G’s commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices more »

Location: Cardiff/Hybrid working Salary: £26,500 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious … training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform. You will need to have: Excellent communication … attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email more »

are looking for an experienced Multi-skilled Engineer – Electrical Bias to work with Mitie clients to conduct work that provides a multi-skilled maintenance service, which covers electrical and mechanical disciplines and to provide a reactive and pro-active maintenance service as per project requirements to all operational … modifications and installations when required, maintaining, repairing, and calibrating electrical, mechanical and instrumentation plant to optimize both reliability and maintainability. You will provide a service that ensures all key performance indicators are met and liaise with contractors or external suppliers where required. You will also need to complete any … with current company policies and procedures and report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. We are looking for:- The ideal candidate would be time served and have more »

function servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to … enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across more »

in you within the first 12 months. In addition, you will receive a basic of £42,000 (rising to £45,000 after 12 months service and £50,000 after 24 months ) with 10% contributory pension, yearly bonus and £5500 car allowance The Company Services A SAFED and UKAS accredited … Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent or above in any engineering discipline Hands on experience of fixing more »

ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaenmawr, North Wales! This role isn't just about the present; it's about building a future. As part of … the company's commitment to nurturing talent and fostering career development, the Service Desk Support position offers a clear pathway for progression to a more senior role within the organisation. They value ambition, dedication, and the drive to succeed, and for the right candidate, this role presents an exciting … just looking for a job but a career with long-term prospects, then we encourage you to apply and embark on this journey. The Service Desk Support professional will play a pivotal role in the organisation. As a key member of the service team, you'll be responsible more »

post holder will be required to undertake a wide range of duties including receipt and distribution of mail, first point of contact for the service, and operate our patient administration systems, (WPAS) and Care Partner. The successful candidate will also be required to process referrals and maintain an accurate … on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills. The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff absences. The role may also involve … travelling to and working across other sites within the Directorate in support of service delivery. In line with the Transformation of Mental Health Services, the successful candidate may be required to provide administrative support for the delivery of a 7-day service in the future. The ability more »