1 to 25 of 31 Service Delivery Jobs in West Yorkshire

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under … ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance more »

Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. Our suite of services blends together best-in-breed … Customer focus that enables us to become our Customers’ trusted partner. Role Description Talion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality … standards. They will act as the Client’s key point of contact for the Service and as their advocate to the internal teams. Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both more »

Service Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement … of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. … achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account. · Identify Service Levels not being met and liaise with involved departments more »

Job summary As a Member Services Project Manager at Trust Primary Care Ltd, you will play a pivotal role in ensuring the implementation and delivery of high-quality services to our 16-member General Practices across Bradford. You will be responsible for overseeing all aspects of member services, ensuring … a seamless experience for our members while maintaining compliance with NHS regulations and standards. The Project Manager for Member Services will lead service design and delivery projects, providing guidance, support, and training to ensure exceptional service delivery and successful implementation. Main duties of the job 1. … Service Development and Implementation 2. Compliance and Quality Assurance 3. Stakeholder Engagement 4. Training and Development About us Trust Primary Care Ltd (TPC) is a federation of 16 local GP practices located in and around Bradford. Our aim is to shape the future of primary care, delivering the highest more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

FM Asset and Service Contract Manager UK Remote (preferably North West region) National travel capabilities and frequent visits to Leeds HQ Permanent, Full time Salary: £40-45K DOE Simplifying Complexity Our client Inscyte Limited is a specialist Private Finance Initiative and asset management consultancy that provides direct services … of pounds savings, improving the efficiency and effectiveness of their clients operations. They are now seeking a self-motivated and experienced FM Asset and Service Contract Manager to help deliver their increasing demand for asset management and contract management expertise on behalf of Schools, Academy, Local Authority and NHS … Trust clients across public sector commissions. FM Asset and Service Contract Manager , your responsibilities: PFI Contract Commissions providing compliance and technical support on behalf of clients Contract Compliance evaluating contractor performance; analysing and interpreting data to calculate service failure; liaising with relevant client-based Managers; reporting, documentation and more »

ServiceNow Service Delivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »

ServiceNow Service Delivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Job summary To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess. With a number of Trusts currently utilising its services, NPIC … has a pipeline of over 30 NHS Trusts looking to adopt its digital platform. You will play a key role in the delivery of a high-quality digital pathology programme, platform and associated operations and services. This requires an individual who is driven, ambitious and passionate about patient care … support the Programme Director, Deployment Director & Programme Head, by providing a senior general management resource, capable of co-ordinating digital transformation projects and initiatives, delivery of business operations, workforce and financial planning and management across the Programme as well as handling ad hoc issues delegated by the Programme Exec more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £31,924 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's and … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for … solutions, attention to detail, and analytical skills to recognize data trends. values that promote openness, honesty, trust, mutual respect, and support in line with service excellence ideals. qualifications include Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, or a computing/security-related BSc/MSc degree, among more »

of Leeds. If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you! You will be the first point of contact for those visiting the IT Services department and Your unwavering … commitment to customer service excellence will enhance our service delivery to the IT department. Key Responsibilities: - Delivering a high-quality, responsive, and customer-focused administrative support experience for all users of IT Business Support Services. - Serving as the first point of contact for IT Services reception on … Support team, sharing best practices and contributing to continuous improvement. - Handling sensitive information with discretion and maintaining confidentiality at all times. - Upholding University and Service values and standards consistently. Qualifications and Skills: Essential: - Strong administration skills with extensive experience in a busy customer service/front desk environment. more »

to appoint a highly self-motivated and enthusiastic individual who enjoys defending against a challenging and fast paced cyber threat landscape. The Health Informatics Service is a well-established, innovative, and award-winning digital healthcare and IT specialist. We work with public, private, and charitable health and care organisations … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job As well as knowledge of Antivirus, Malware, SIEM, Firewall, IPS, Patch Management, the successful candidate … healthcare communities is key to this position. About us Come join our team of innovators and help make the difference. As a Digital Healthcare service Provider, we offer a range of rewarding careers. At The Health Informatics Service, we combine innovation in IT and customer solutions with a more »

role is responsible for tax compliance and reporting activities performed within Liberty Shared Services (LSS) on behalf of its customers. This will include agreeing delivery requirements with customers and delivering a service in line with those expectations with a focus on driving a culture of continuous process improvement … differ from territory to territory. *What will you be doing?* * Preparation and review of UK and overseas tax computations and tax provision calculations for delivery to LSS customers. * Preparation and review of international quarterly and year-end tax provision calculations (IFRS and US GAAP). * Act as point of … contact for all customer service delivery issues. * Seek and implement continuous technological improvements to deliver efficiencies through technology, automation and artificial intelligence solutions. * Train, support and manage junior members of the tax team. * Work with customer’s tax and accounting teams to understand enterprise operational requirements for tax more »

the NHS. The successful candidate will play a pivotal role in analysing current processes ("as is") and designing improved processes ("to be") to enhance service delivery within the NHS. This contract position offers an excellent opportunity to contribute to a meaningful project within the healthcare sector. Business Analyst more »

underwriting decisions and be supporting Branch in consistently achieving financial plan (premium, loss ratio, retention, commissions, pricing, new business, and expense management) through superior service, business retention and responsiveness to new business submissions; interacting and collaborating with the team, Technology Underwriting Managers, Market Segment Colleagues and other critical internal …/external business associates; delivering a service delivery to brokers and clients in accordance with Travelers standards. This role is eligible for a £1500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could … regions to foster business development across Travelers. Actively participate in regularly scheduled regional and product underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products) to meet Travelers’ service standards. Perform other duties as assigned. What Will Our Ideal Candidate Have more »

to deal with enquiries from citizens, both on the telephone and face to face Undertake a range of administrative support duties to support efficient service delivery Training You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits. Attend more »

related transactions * Develop and maintain 3rd party Stock management SLA * Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets * Provide key analysis to improve, develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience * We are looking for someone with strong experience in an FMCG or Warehouse background * Experience replenishment planning concepts and supply chain systems and activities * This role will require someone to be numerate, analytical and a great problem solver. * SAP experience is more »

related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve, develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to be numerate, analytical and a great problem solver. SAP experience is more »

skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments. Strong quality and service focus. Experience of delivering complex projects and/or incident recoveries. Experience of operating in a service delivery environment with good understanding more »

recruiting for an Apprentice Client Relation Advisor, the successful candidate will work towards a Level 2 qualification in Customer Service. Role As a Customer service Apprentice/Client relations advisor Apprentice your training will include: • Answering incoming customer calls promptly and efficiently • Responding to and taking necessary actions on … company and client expectations. • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients. • Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information. • Efficiently handle and resolve … safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance. Training Work Based Learning Level 2 Customer Service Practioner Functional Skills Maths/English Progression onto full time employment Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING more »

Project Manager on several NEC ECC contracts. Work collaboratively with all stakeholders; clients, contractors, consultants and 3rd party stakeholders on each project to ensure delivery is on time, within budget and to a high quality and in accordance with the NEC ECC contract you will be administering. Provide high … decisions are made on sound technical grounds in line with best practice and required standards & timeframes. Monitor progress of work, identify risks in the delivery of priorities and implement timely resolution of issues, to ensure appropriate reallocation of time, finance and effort and enhancement of the service. Provide good … quality management reporting on service delivery, to support the planning of operational work, inform business decisions and provide a sound basis from which to communication with and influence internal/external partners. Lead or support project teams to achieve well planned and managed integrated solutions that progress effective more »

role in maintaining strong relationships with our vendors. You'll assist the Head of Vendor Management in negotiating contracts, monitoring performance, and ensuring seamless service delivery. Your attention to detail and ability to juggle multiple tasks will be key to your success. Responsibilities: Collaborate with the Head of Vendor more »