1 to 25 of 1,588 Service Delivery Jobs in the UK

Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the … delivery of cost-effective service solutions that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service eco-system What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids & Proposal More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera … and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera … platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too. Hybrid working is in play for the … successful Service Delivery Manager. Two to three days a week, the SDM will travel to Reigate (Surrey), East Sussex, and Cambridgeshire. On average, the SDM will be able to work from home for two days a week. Extremely ambitious company, and they’re very interested in having individuals … join their team, who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!) Service Delivery Manager - Job Purpose: The Service Delivery Manager is a significantly customer facing role that ensures customers have a local and More ❯

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You … will oversee service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment More ❯

Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Manager to join their team in London. Key skills required for this role IT Management, Service Delivery, IT Service Delivery Important IT Management, Service Delivery, IT Service Delivery This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with occasional travel as … Responsibilities: Collaborate to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type … and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal … candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor and More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

Service Delivery Manager/Agile/SLA/KPI/Ecommerce Title: IT Service Delivery Manager Location: UK, remote Industry: Start-up, ecommerce, consultancy Salary: £50k I'm currently recruiting on behalf of one of my clients who are a thriving start-up in the ecommerce … space with plenty of clients already under their wing. They're hiring for an IT Service Delivery Manager on a permanent basis to join and grow a small team. The role: Ensure the successful delivery of services in accordance with service level agreements (SLAs), client requirements … and expectations. Build and maintain strong relationships with clients. Monitor and report on key service delivery metrics, including SLA compliance, quality, and customer satisfaction. Oversee the resolution of incidents and problems. Lead, coach, and mentor a team of service professionals. Implement best practices and strategies to drive More ❯

Service Delivery Manager/Agile/SLA/KPI/Ecommerce Title: IT Service Delivery Manager Location: UK, remote Industry: Start-up, ecommerce, consultancy Salary: £50k I’m currently recruiting on behalf of one of my clients who are a thriving start-up in the ecommerce … space with plenty of clients already under their wing. They’re hiring for an IT Service Delivery Manager on a permanent basis to join and grow a small team. The role: Ensure the successful delivery of services in accordance with service level agreements (SLAs), client requirements … and expectations. Build and maintain strong relationships with clients. Monitor and report on key service delivery metrics, including SLA compliance, quality, and customer satisfaction. Oversee the resolution of incidents and problems. Lead, coach, and mentor a team of service professionals. Implement best practices and strategies to drive More ❯

for Next-Generation IT Services PEAK Matrix® 2023. We also won four 2023 ISG Star of Excellence™ Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would … recommend working at Persistent to a friend. About Position and details: Role : Service Delivery Manager Location: Should be in UK Remote Job Type: Permanent role Key skills: * IAM and *AD space JD: Service Delivery Manager - IAM & AD We are looking for 10+ year experience can be … based in UK Responsibilities: Service Ownership: Take end-to-end ownership of the delivery of IAM and AD services, ensuring adherence to SLAs, KPIs, and client expectations. Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and primary point of More ❯

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for the … day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and manage … the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met Attend More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key … Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. • Direct, motivate, delegate, and empower staff in the successful performance of their tasks and … these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with other internal support teams, internal senior management and More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key … Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. • Direct, motivate, delegate, and empower staff in the successful performance of their tasks and … these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with other internal support teams, internal senior management and More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring … that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of … Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring … minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices More ❯