ServiceDeskAnalyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of … our support services. This is a shift-based role, where the ServiceDeskAnalyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours more »
St. Albans, Hertfordshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, ServiceDesk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDeskAnalyst will be based full-time in the office in Redbourn. The Company The Support Analyst/ServiceDeskmore »
Job Title: ServiceDeskAnalyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, ServiceDesk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader … in aerospace, defence, and security, is seeking a dynamic and dedicated ServiceDeskAnalyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in … a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a ServiceDeskAnalystmore »
frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT ServiceDeskAnalyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT ServiceDeskAnalyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »
Liberty has an exciting opportunity for a ServiceDeskAnalyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this ServiceDeskAnalyst will include: Provide operational support, over the phone and face to face for the IT ServiceDesk Ensure … all incidents are recorded on the ServiceDesk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a ServiceDeskAnalyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding ServiceDesk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a ServiceDeskAnalyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »
ServiceDeskAnalyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the ServiceDeskAnalyst is to provide first line support for all … clients staff. This role handles calls that have been sent through to the ServiceDesk, which is the central point of contact for all IT/FM related incidents and service requests. The ServiceDeskAnalyst is responsible for reviewing the incidents and requests. … Incidents and requests can be resolved by the ServiceDeskAnalyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The ServiceDesk Team work in a dynamic, fast-paced environment which provides services to staff over the more »
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
IT ServiceDeskAnalyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT ServiceDeskAnalyst (1st line) Position :IT ServiceDeskAnalyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £23,690 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT ServiceDeskAnalyst with Exemplar Health Care, youll work alongside a second IT ServiceDeskAnalyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health more »
Sandy, Central Bedfordshire, Bedfordshire, United Kingdom
RSPB
ServiceDeskAnalyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days … per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a ServiceDeskAnalyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day … insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a ServiceDeskAnalyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and more »
Sandy, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
RSPB
ServiceDeskAnalyst Reference : APR20249233 Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of … days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a ServiceDeskAnalyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to … insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a ServiceDeskAnalyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
TBA Leicester Ltd
ServiceDeskAnalyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a ServiceDeskAnalyst on a permanent … basis in Doncaster . As a ServiceDeskAnalyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a ServiceDeskAnalyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose more »
ServiceDeskAnalyst Our client based in South Manchester is currently looking for a ServiceDesk Analyst. The ServiceDeskAnalyst will provide day-to-day support for the ServiceDesk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and ServiceDesk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! ServiceDeskAnalystmore »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Role: ServiceDeskAnalyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a ServiceDeskAnalyst/Engineer, you'll serve as the primary point of contact … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the servicedesk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation … processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, ServiceDesk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Antony James Recruitment Ltd
ServiceDeskAnalyst - Liverpool Are you a skilled ServiceDeskAnalyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the ServiceDeskAnalyst, you will join the IT Services Team and will report to the IT ServiceDesk Supervisor. Key responsibilities: First point of contact … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Servicemore »
ServiceDeskAnalyst/1st Line Support Analyst A fantastic opportunity for a ServiceDeskAnalyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a ServiceDeskAnalyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. ServiceDeskAnalyst/1st Line Support Analystmore »
Job Title: ServiceDeskAnalyst Location: Swindon (onsite role 4/4/4) Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please … contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of … a ServiceDeskAnalyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be more »
ServiceDeskAnalyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The … ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »
SERVICEDESKANALYST Opportunity for an ServiceDeskAnalyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact … cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented ServiceDeskAnalyst to its IT team. OUR BENEFITS 25 days' holiday Health … Initiatives Contributory Pension Scheme Volunteer Scheme Free On-site Parking Discount Scheme Enhanced Maternity, Adoption & Paternity Scheme WHAT WILL YOU BE DOING? As a ServiceDeskAnalyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Insight Recruitment Group
Job Title:ServiceDeskAnalyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused … in a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService DeskAnalyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a ServiceDeskAnalyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and more »
Would you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a ServiceDeskAnalyst to support their existing team in Havant (fully onsite) on an initial 6 month contract . Please note that this role will involve … hour shifts including nights and weekends, every day of the week 365 days per year. The Role As a ServiceDeskAnalyst , your duties will include but not limited to: Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring … that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain more »
ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
ServiceDeskAnalyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a ServiceDeskAnalyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a ServiceDeskAnalyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key … Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the more »
Northallerton, North Yorkshire, Yorkshire, United Kingdom
Reed Technology
IT ServiceDeskAnalyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT ServiceDeskAnalyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is … looking for an individual who has experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »
NHS South Central and West Commissioning Support Unit
Job summary As an IT ServiceDeskAnalyst, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your … a high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT ServiceDesk so applicants must be confident to talk over the phone and provide friendly customer service. Main duties of the job Communicating with … customers via telephone, our Self-Service Portal (SSP), or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support more »
The Role As the CAE ServiceDeskAnalyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a ServiceDeskAnalyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the servicedesk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the servicedesk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »