ServiceDeskAnalyst Our client based in South Manchester is currently looking for a ServiceDesk Analyst. The ServiceDeskAnalyst will provide day-to-day support for the ServiceDesk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and ServiceDesk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! ServiceDeskAnalystmore »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Antony James Recruitment Ltd
ServiceDeskAnalyst - Liverpool Are you a skilled ServiceDeskAnalyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the ServiceDeskAnalyst, you will join the IT Services Team and will report to the IT ServiceDesk Supervisor. Key responsibilities: First point of contact … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Servicemore »
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
ServiceDeskAnalyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a ServiceDeskAnalyst to join their Global ServiceDesk in Chester on an initial contract of 12 months with the possibility … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may more »
Location: Manchester ServiceDeskAnalyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the ServiceDesk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported … incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »
you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their ServiceDesk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a ServiceDeskAnalyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment more »
Employment Type: Contract
Rate: Up to £17.44 per hour + £17.44 per hour PAYE
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ServiceDeskAnalyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH ServiceDesk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests … that enter the servicedesk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »
WA5, Winwick, Warrington, Cheshire, United Kingdom
Svella Asset Services
R ole Overview As a ServiceDeskAnalyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new … and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing servicedesk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk … Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits more »
The primary role of a 24x7 ServiceDeskAnalyst is to work as part of a team toprovide support to our customer base on a 24/7/365 basis, focusing on inbound activitiessuch as taking customer phone calls and managing our mailbox the team isthe … first port of call for all technical issues that are customers require support for. You will ensurewe offer outstanding responsiveness combined with excellentcustomer service that exceeds the Service Level Agreements. Please see attached JD for full description more »
Alderley Edge, Cheshire, North West, United Kingdom
Senitor Associates Limited
An established client of ours in the professional services sector are looking for a ServiceDeskAnalyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »