1 to 8 of 8 Service Desk Engineer Jobs in the South West

3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »

Are you an experienced Service Desk Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the realm of … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: Service Desk Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset who uphold a strong … programme, offering unrivalled support for your career growth through company-funded training courses, certifications, and a clear path for promotions. As their 2nd Line Service Desk Engineer, you will be an escalation point for resolving technical support enquiries for customers remotely and onsite. You will be responsible more »

Service Desk Engineer - Yeovil (Hybrid) - £27k-£30k I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support … a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements. Benefits: 23 days holiday + bank holiday Medical Cash plan Quarterly wellbeing time Enhanced maternity and paternity leave Excellent training + paid … certifications Company activity days As the successful Service Desk Engineer, you will have experience in some of the following: Experience working as a IT Engineer Have a relevant qualification in IT Experience in supporting IT, Wi-Fi and Networking technologies Excellent customer service skills Excellent more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. … They will also provide support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »

Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone more »

VWV – SERVICE DESK ENGINEER WHO ARE WE? With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms. With 500+ professionals spread across 4 offices, VWV are often chosen by their … clients for their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others. This is an excellent time to be joining VWV! They are entering into an exciting period of digital transformation and are expanding their IT … with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently - Provide guidance, direction and training to co-workers - Assist in testing fixes and perform post-resolution follow-ups more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service more »