ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
who put flexible working at the top of their priority list for employees? This multinational organisation is looking for their next 2nd Line IT ServiceDeskEngineer to join their growing IT Support team in their Leeds office. If you have experience of IT support to 2nd … line within a head office environment and are keen to join a dynamic friendly ServiceDesk team, look no further. Role: IT ServiceDeskEngineer aka 2nd Line IT Support Engineer, Desktop Support Analyst, IT Support Engineer Location: Leeds Salary: £24k-£29k base more »
Employment Type: Permanent
Salary: £24000 - £29000/annum £24k-£29k base salary plus benefits
Wetherby, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
2nd Line ServiceDeskEngineer Opportunity for a 2nd Line ServiceDeskEngineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We … are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and more »
