12 Service Desk Engineer Jobs in the South West

3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. … They will also provide support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will … come from a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »

1st Line Service Desk | Up to £25k |Bristol The Company They are a rapidly expanding MSP based in Bristol that work with high street brands, charities and other well known businesses to provide high quality IT support services and consultancy. It is a fast paced and fun environment … to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well … issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Exemplary customer service skills Prior service desk experience Office 365 Laptop/PC repair and diagnostics Even if you don't tick every box, please more »

Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone more »

We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. … ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving … escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop more »

We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. … ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving … escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service more »

opportunity for career growth with a well-established office in Tewkesbury. Were looking for a talented individual to join the team as an IT Service Desk Engineer. If youve got experience in a similar role and youre eager to take your career to the next level, then wed … is a full-time permanent position with a salary of up to 32k per year. Heres what youll need: Previous experience working on a service desk, both in person and remotely. Knowledge of Windows 10, Microsoft Office (Word, Excel, Outlook), Active Directory, and Group Policy. Experience setting up … computer hardware, software, networks, and printers. What youll be doing: Providing support and troubleshooting for applications, IT equipment, and networks. Responding promptly to service issues and requests and escalating when needed. Monitoring critical systems and acting as required. Managing the Joiners/Movers/Leavers process. Deploying and configuring more »

We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. more »