ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
ServiceDeskEngineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking … a passionate and dedicated ServiceDeskEngineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our servicedesk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist more »
As a ServiceDeskEngineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical ServiceDesk and our goal is to ensure that our employees have sufficient equipment … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. Ensuring more »
ST1, Cobridge, Stoke-on-Trent, Etruria, Staffordshire, United Kingdom
Saunders Scott
Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd … to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication more »