Midlands and Lancashire Commissioning Support Unit
Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a ServiceDeskManager to join the IT Service Delivery Team. The role will be managing the North region of the ServiceDesk team. We are looking for … an enthusiastic, self-motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven servicedesk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an … ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need more »
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
ServiceDeskManager Pertemps are currently recruiting for a ServiceDeskManager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated ServiceDeskManager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the servicedesk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of servicedesk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeskManager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced ServiceDeskManager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead … a dynamic servicedesk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 ServiceDesk Analysts. Oversee daily … operations of the servicedesk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Circle Group
IT ServiceDeskManager - Newcastle IT ServiceDeskManager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT servicedesk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT ServiceDesk Team Leader or Manager/Senior ServiceDesk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Managermore »
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the servicedesk alongside the servicedesk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the servicedesk and other service management process leads to ensure the servicedesk is kept aware of all updates to allow the servicedesk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a ServiceDesk in a large organisation. Demonstrable experience in maturing a ServiceDesk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »
ServiceDeskManager The IT ServiceDesk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT ServiceDeskManager is responsible for the effective management of the IT ServiceDesk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to … and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
1st/2nd line support, Incident Management, ITIL, Service Management, ServiceDesk, Help Desk We are looking for a great, capable customer- service focussed IT ServiceDeskManager to join our client based in Surrey! To lead, manage and motivate a team … of 4-6 1st/2nd servicedesk professionals a background in ServiceDesk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience … most weekend work is covered by the team. It is hybrid too. If you are seeking a new challenge or perhaps in a Lead ServiceDesk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. more »
client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a ServiceDesk Manger to add to their team. As the IT ServiceDeskManager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated servicedesk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Job Title: ServiceDeskManager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a ServiceDeskManager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring servicedesk performance and implementing improvements Driving initiatives for continuous improvement within the … servicedesk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT ServiceDeskManager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT serviceDesk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … deliver high-quality IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient more »
Livingston, West Lothian, Scotland, United Kingdom
Simply Solutions (Europe) Ltd
A well-established Building service/Facilities company are currently looking for an experienced Help-deskmanager to join them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our … Omnichannel communication and ticketing systems. Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms. Line management of the Help-desk Team, including objective setting, performance management and development. Work alongside the Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth. Monitoring the client Facilities Help-desk email inboxes. Inputting and tracking jobs on the CAFM system as required. Take a cradle to grave approach in the ownership of Help-desk services, including; actively more »
A well-established Building service/Facilities company are currently looking for an experienced Help-deskmanager to join them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »