Service Desk Manager
Southampton, England, United Kingdom
Digital Waffle
Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience … on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. more »
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