1 to 8 of 8 Service Desk Support Jobs in the UK excluding London

ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaenmawr, North Wales! This role isn't just about the present; it's about building a future. As … part of the company's commitment to nurturing talent and fostering career development, the Service Desk Support position offers a clear pathway for progression to a more senior role within the organisation. They value ambition, dedication, and the drive to succeed, and for the right candidate, this … just looking for a job but a career with long-term prospects, then we encourage you to apply and embark on this journey. The Service Desk Support professional will play a pivotal role in the organisation. As a key member of the service team, you'll more »

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the role. IT certifications would be beneficial. … This role is office-based. Service Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites Oversees internal IT systems and assets, and assists with upgrades and fixes. Preparation of … correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP more »

Service Desk Support/Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working … with them and your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk/helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have … available for jobs Answering phone calls, taking messages and connecting calls to the proper people Day-to-day use of CRM system Oversees helpdesk support operations Reporting updates of jobs to senior management Generating reports This is a fantastic opening with a great company who provide industry leading products more »

IT Service Desk 2nd/3rd line Support Engineer – 24x7 ops Looking for an experienced IT service desk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rd line IT support with patching & infrastructure experience. You will play a … coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies include but not limited to: Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active more »

IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve … IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes … guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group more »

is to provide sustainable solutions globally? Based in the outskirts of Edinburgh you will work in a hybrid fashion (2-3 days onsite) and support several end users from an IT support perspective. You will act as the IT helpdesk providing first and second line technical support to a number of users across the UK working in the various hubs. For this, you will have experience providing this type of support in a previous role and be well versed in supporting Microsoft technologies (365, SharePoint, Teams etc) You will get the opportunity to support more »