join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our ServiceManagement processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies ServiceManagement processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »
join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our ServiceManagement processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies ServiceManagement processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »
training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. You should be able to take ownership of user problems and … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »
Aberdeen, Bridge of Don, City of Aberdeen, United Kingdom
Belcan
training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. You should be able to take ownership of user problems and … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »
training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. You should be able to take ownership of user problems and … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »
