2 Service Management Jobs in Merseyside

required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops … SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and … update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »

support and delegate technical experience to a team of application support specialists, always looking to build capability within the team Developing and implementing risk management and a risk-based approach to service management Some experience in leading a team as part of a service desk or … hosting environments, .NET applications, REST APIs, MS SQL servers and Azure Keen documentation skills Experience and competency in managing a team with great relationship management skills Fluent or excellent English communication skills both verbal and written Must have the right to work in the UK without the need for more »