1 to 25 of 61 Service Management Jobs in the Midlands

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »

Head of Group IT Service Operations As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional … do' attitude at all times. Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements. You will maintain a culture that promotes agile delivery of services and enhancements with an … hybrid position that can be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify more »

solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »

Project manager - Service Workstream Project Manager/Service Project Manager/Service Consultant/Infrastructure Change/Service Management/TOM/Target Operating Model/IT Rollout/IT Implementation/Infrastructure/Stakeholder Management/6 month contract, £550 - £650 per day … Inside IR35. One of our leading clients is looking to recruit a Project Manager with Service Management and TOM experience. This role is focused on people impact and the operating model when the service has gone to BAU. Location - Warwickshire/Remote (approx. 1 day per week … in Warwickshire) Duration - 6 month contract Day Rate - £550 - £650 per day Inside IR35 Experience: Experience in service management/operating model/TOM Experience working on large projects/programmes managing the business change elements - ideally IT/Rollout/Infrastructure/Networks/Telephony but not more »

the maximum availability, performance and utilisation of ICT systems for the Group. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT Service Delivery, in particular the areas of incident, request, and problem management. You should have excellent … make recommendations based on analysis of data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions. There will be a requirement to be part of an on-call 24*7 rota. All new staff will be subject to a … Job description Job responsibilities Main Duties Provides 2nd line technical support to end-users; acts as a liaison between 1stand 2ndline support, responds to Service Desk calls that cannot be resolved by the 1stLine team. Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

Job summary As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the … role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other … nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service … unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices … to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge more »

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

experience in a computing/IT or Health related discipline Desirable Degree in a computing/IT or Health related discipline Software Testing qualification Service Management qualification Experience Essential Experience of supporting information systems preferably covering systems management and service management Evidence of writing and … implementing operational process/procedures Understanding of data quality issues and relevant audit processes Responsibility for staff supervision Desirable Project Management of successful, medium sized system implementation Previous NHS experience Previous management/administration of a Health Information Systems Disaster contingency planning Skills and Knowledge Essential Ability to … Personal Attributes Essential Able to work independently Able to communicate with all levels of staff including senior clinicians Supplier liaison skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

complex network analysis, scenario modelling and digital twins.The GIS Platform (Product) Manager is responsible for prioritising and supporting the work of providing the platform service for multiple consumer-facing products and providing a cohesive vision for the platform across the organisation. This role has significant impact due to providing … underpinning services across product lines and multiple products.In addition to traditional product management tasks and duties, the Platform Manager engages with Product Line Directors, Product Managers and all product development stakeholders, managing and servicing the delivery platform capabilities and technical requirements such as APIs and all other platform services. … Responsible for maintaining focus on security and resilience to protect end-users who depend on the platform to conduct business.Key AccountabilitiesProduct management managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement. Strategic Planning Creating and maintaining a strategy to align more »

Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas … for focus or remedial attention. Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Job summary As member of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under … compliance with the National and local registration policies and procedures. Main duties of the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC and PBAC models to provide guidance more »

7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding … developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible … time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of more »

Zephi are seeking to recruit an IT Support Apprentice to support with a range of duties; service management, system preparation, network management, anti-virus updating/management and any other duties in line with business needs. This could lead to a permanent position for the right … person. Role Remote support Microsoft 365 Management Anti-virus updating/management Server management System preparation Network management Assisting with a variety of business systems and users meeting SLAs Complying with all Zephi Health & Safety Procedures Any other duties in line with business need Training Information more »