1 to 5 of 5 Service Management Jobs in West London

alerting tools Writing functional specifications and design documents Writing repeatable tests and performing technical testing Writing technical documentation Identifying areas for improvement and implementing service improvement plans Defining cloud resources in code by writing AWS CloudFormation templates The lead for SDVI Rally and supporting post-production systems Root Cause … analysis Vendor Management Team prioritisation of projects (approx. 70%) and support tickets (approx. 30%) Person Specification Essential Skills/Knowledge: Approx 5 years engineering experience within broadcast media environments Experienced in Python Development - ideally for media content workflows and integration Strong AWS experience (Certified Cloud Practitioner level) including Cloud … communication skills with open approach to imparting information in an understandable manner to people of all levels Knowledge of video formats and transcoding Project management experience Other Desirable Skills/Knowledge: ITIL/PRINCE2/AGILE AWS Certified Cloud Practitioner - (We can help support AWS certifications if you are more »

Side & Technology Support Analyst to join our team based in London . This role is responsible for managing and resolving 2nd Line incident and service requests, ensuring outstanding customer service across the region. If you have a solid technical background and a passion for solving IT problems, we … requests according to SLAs. Troubleshoot desktop computing, telephony, and technology issues, ensuring prompt resolutions. Deploy IT hardware and manage asset tracking during deployments. Maintain service excellence by providing regular updates to customers. Take ownership of issues, carrying out problem analysis and implementing fixes. Escalate incidents to other support teams … when necessary. Maintain equipment rooms in compliance with IT Services standards. Support new office or site setups within the local region. Manage Service Now ‘Stock Rooms' and the goods receipting process. Oversee the recycling of redundant IT equipment, adhering to the Asset Disposal Policy. Provide reports and updates to more »

the IT team, delivering first- and second-line support for the Trust's IT systems. This hands-on role involves troubleshooting technical issues, maintaining service performance, and providing user support. Ideal candidates will have at least five years of relevant experience, strong technical support skills, and be eager to … long-term solutions to reduce repeat issues. Escalate complex problems to senior staff or vendors as needed. Follow helpdesk procedures and priorities to maintain service levels. Keep users informed throughout issue resolution, ensuring satisfaction. Conduct equipment checks and user training as needed. Manage IT asset inventory and create/… update documentation. Support IT Service Manager in service improvement initiatives. Assist with IT project coordination, vendor interactions, and team support. Provide technical support for events and out-of-hours maintenance. Ensure compliance with IT governance standards and policies. Recommend improvements to helpdesk processes and IT services. Promote a more »

operations of their digital infrastructure, ensuring optimal performance, security, and compliance. You will manage a small team of IT professionals covering Application Support, Project Management, Cyber Security and Testing. Your role will be pivotal in driving the success of their digital projects and maintaining the integrity of their IT … systems. Key Responsibilities: IT Team Leadership and Management/Operational Oversight/Application Support/Technical Project Management/Cyber Security and Compliance/Quality Assurance/Strategic Planning and Improvement/Stakeholder Communication/Problem Solving and Incident Management Required Experience: Proven experience in an Application … Support Manager, Digital Operations Manager, Support Manager or similar role. Strong leadership and team management skills. Excellent understanding of application support, IT infrastructure and assoc. digital operations. Experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of more »

on web or mobile apps built using .net/Angular or similar software solutions. Knowledge or experience in writing PowerShell scripts Experience in API management (Required). Proven hands-on experience in creating SSIS packages, writing stored procedures, analysing and resolving DB performance issues. Ability to troubleshoot data load … or any other similar tools (Required). Responsibilities; To provide 2nd and 3rd line support for all applications in scope, DBA activities following ITIL service management processes and SLAs Restore application and DB services quickly either with temporary or permanent solutions implementation, to meet customer satisfaction. Perform detail more »