1 to 2 of 2 Service Manager Jobs in Coventry

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

Job summary Service Improvement Project Manager - Band 7 Full Time role Are you truly passionate about service improvement? Do you have experience of managing projects or programmes and enjoy working with people from a variety of different backgrounds? Are you ready for a new challenge and … the deployment of the Trust's Transformation and Improvement Portfolio aligning to local and national priorities, ensuring improvements are sustainable, by supporting and facilitating service improvement interventions with all staff across the organisation. Working alongside a team of change specialists the post holder will impart improvement expertise gained through … programme leads supporting change and improvement projects in the Trust which align and interface with the transformation priorities. As one of a team of Service Improvement Project Managers, the post holder will support the Transformational Programme Managers in the provision of a range of quality, cost and service more »