6 of 6 ServiceNow Jobs in Northern Ireland

environment. Cybersecurity certifications preferred (e.g., ISC2 CISSP, GIAC, SC-200, IBM QRadar Certified Specialist, Splunk Certified Admin/Power User, Google Chronicle Security Engineer). Hands-on experience with ServiceNow Security Suite. Familiarity with cloud platforms (AWS and/or Microsoft Azure). Proficiency in Microsoft Office products, particularly Excel and Word. Reference: AMC/RHU/SOC JBRP1_UKTJ More ❯

Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and More ❯

fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

A ServiceNow Architect is sought by our client to work with their team to deliver continuous improvement and development of the Roadmap for end users. The existing team is a mixture of their own resources and 3rd party suppliers. You will be a highly experienced ServiceNow consultant, with a proven track record in ServiceNow development, including certification and experience in More ❯

Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯