2 of 2 ServiceNow Jobs in Northern Ireland

high-priority incidents within a multi-client or shared service environment Understanding of ITIL principles And ideally, you'll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start times vary between 7:30am and 11am) Be part ...

part of the role. Key experience required: Strong background leading a Major Incident or Incident Management function Deep understanding of ITIL-aligned frameworks Advanced ServiceNow expertise, including optimisation and reporting Experience driving automation and AI adoption within operational environments Ability to deliver clear, confident communication during high-pressure incidents Proven ...