3 of 3 ServiceNow Jobs in Northern Ireland

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level … service desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving ...

resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications/telephony systems Why Apply? Join a well-established organisation with a supportive IT team Opportunity ...

efficiency. Reporting: Provide insights and feedback to the Team Leader on recurring issues and improvement opportunities. Desirable: Experience with ITSM Tools: Advanced knowledge of ServiceNow for incident, request, and knowledge management. Familiarity with Enterprise Systems: Exposure to: Active Directory (on-prem and hybrid) Microsoft 365 Suite (Teams, Outlook, SharePoint) Azure … identity management ITIL Certification: ITIL Foundation or higher. Technical Certifications: Microsoft, ServiceNow, or other relevant certifications. Remote Support Tools: Experience with SCCM, Intune, or similar. Who are we looking for? We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only ...