2 of 2 ServiceNow Jobs in Northern Ireland

Support core business applications across their lifecycle, including installation, reinstallation, and fault resolution Log and manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA compliance Support network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysis Carry out moves, surveys, desk relocations, and post-move ...

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...