3 of 3 ServiceNow Jobs in Northern Ireland

line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including ...

internal tooling. Work closely with the product and platform teams. Skills required: 4+ years of integration engineering. Experience with Intune, Jamf, Splunk, Okta, ServiceNow, or Jira. Postman for API design. Knowledge of SSO, SAML, SCIM, or OIDC workflows. Experience working with enterprise grade software. Strong Python skills, and a good ...

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...