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customer-centric service to clients. The ideal candidate will already have experience of working in a Managed Service environment, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide … party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do attitude, and willingness to learn new skills Windows Desktop Operating Systems Windows Server, Microsoft … Active Directory user administration Good time management skills Confident and assured, and able to operate under pressure Hardware Support (Dell, HP and Lenovo) RMM tools A full driving licence Desirable Skills: At least one years in a similar role ITIL foundation MARS Recruitment is an equal opportunities employer more »