Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of … Anti-virus software Knowledge of softwarelicensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to more »
working to mandated KPI’s and SLA’s. Reporting to the Site Operations Manager, you will work towards achieving enhanced service levels for all software, hardware, and systems improvement, ensuring that issues are resolved effectively and efficiently. As IT Manager, you will work closely with other key stakeholders, very … Science or similar, having attained ITIL Certification, a Qualification in Windows Exchange and able to work confidently in and around IT operating systems both software and hardware based. Ensuring that the business softwarelicensing status is correct and up to date, delivering training and coaching to IT … Technicians and Administrative staff on all systems and new software, plus the management and maintenance of onsite security systems, access control points and overall site IT related safety and privacy. more »
Analyst will be responsible for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration … analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and softwarelicensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first-time fix rates, reduce risks, and shorten task … Analyst Experience required: Proven experience as a Data Analyst or Configuration Analyst. Proficiency in Power BI and other data analysis tools. Strong knowledge of software and hardware asset management. Excellent analytical and problem-solving skills. Ability to develop and maintain metrics and reports. Experience working with ITIL or other more »
Analyst will be responsible for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration … analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and softwarelicensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first-time fix rates, reduce risks, and shorten task more »
and deliverables. Lead a cross-functional project team consisting of IT professionals and business analysts. Develop a comprehensive project budget outlining costs associated with softwarelicensing, implementation services, hardware upgrades (if necessary), and ongoing maintenance. Utilize project management tools to track project timelines, milestones, and resource allocation. Implement more »