1 to 1 of 1 Stakeholder Management Jobs in Caerphilly

salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes, we … as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class … ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work more »