Senior Service Designer
- Hiring Organisation
- Tata Consultancy Services
- Location
- City of London, London, United Kingdom
regulatory requirements, and technical constraints. Create and maintain high-quality service design artefacts, including: Service blueprints Customer and colleague journey maps Ecosystem maps Stakeholder maps Experience maps Process flows Operational models Future-state service visions Lead cross-functional workshops, co-creation sessions, and design thinking activities to build … design, operational processes, and business transformation programmes. Experience defining and measuring service success through KPIs, service metrics, and performance frameworks. Excellent storytelling, communication, stakeholder management, and presentation skills. Ability to influence decision-making at both strategic and operational levels. Strong commercial awareness and understanding of balancing user, business ...