Client Strategy, Enterprise (EMEA)
- Location
- Greater London, England, United Kingdom
align on client goals, roadmap, and next steps. Renewal Management: Own the renewal process end-to-end, including forecasting renewal timelines, managing stakeholder alignment, and mitigating churn risk. Customer Health & Retention: Monitor adoption and health signals … quarterback escalations, and prevent churn through proactive engagement and action plans. Account Strategy: Build success and account plans for each customer (stakeholder map, KPIs, adoption milestones, mutual action plan). Grow Revenue: Use customer performance metrics to identify and deliver on upsell opportunities. Advocacy and Engagement: Engage ...