macOS and Windows IT SupportAnalyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through … plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT SupportAnalyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will … expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software/OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems more »
Role : 2nd Line SupportAnalyst 🗺️ Location : Orpington 💰 Salary : £30,000 - £36,000 ✅ Skills : 1st and 2nd Line Support, Windows Server, Azure My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Orpington area. You'll be … responsible for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line. Requirements: Proven experience as a 2nd Line Support Engineer or similar role Strong understanding of operating systems (Windows) Excellent analytical and problem-solving skills Ability to communicate effectively with both more »
london (orpington), south east england, United Kingdom
Premier Group Recruitment
Role : 2nd Line SupportAnalyst 🗺️ Location : Orpington 💰 Salary : £30,000 - £36,000 ✅ Skills : 1st and 2nd Line Support, Windows Server, Azure My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Orpington area. You'll be … responsible for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line. Requirements: Proven experience as a 2nd Line Support Engineer or similar role Strong understanding of operating systems (Windows) Excellent analytical and problem-solving skills Ability to communicate effectively with both more »
IT Support & Infrastructure Analyst - Financial Services Based in Orpington (5 days a week in the office) Full-time, Temporary position (4 weeks) Hourly rate: Up to £30 an hour We are working with a leading savings and investment specialist to recruit a skilled and experienced IT Support & Infrastructure Analyst to join their team in Orpington. It will be your job to provide and maintain IT support and infrastructure. Duties: Ensure a smooth running of the Society's IT Assist in the development, testing and maintenance of strong layers of security for the Society's … and ecosystem. Contribute to the roadmap for development of the IT systems to ensure best practice in security and network/system resilience, to support business requirements and to ensure ongoing compliance with regulation. Work closely with the Society's IT Development team to provide a suitable infrastructure setup more »
we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical SupportAnalyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
london (hayes), south east england, United Kingdom
CHAMP Cargosystems
we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical SupportAnalyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
