A fantastic opportunity for a 1st Line SupportEngineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to … support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary: £23,000 - £25,000 per annum + benefits Requirements for First-Line Technical SupportEngineer Strong technical acumen from an … customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical SupportEngineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible more »
IT SupportEngineer (Professional Football Club) Ipswich £30,000 to £40,000 + Internal Training + Company Benefits + Progression Are you a IT SupportEngineer looking for a very exciting opportunity to progress your career within a very highly rated English league standard Professional Football … professional football club who are currently competing in one of England's topflight division's challenging for a league title. Working for the IT Support team to deliver best in class service. On offer is an opportunity to join a UK leading MSP that is the sole provider for … one of UKs most recognisable and successful football teams, you will be dealing with all levels of IT Support, Networking and Infrastructure. The ideal candidate would have a UK driving license and be local to Ipswich, they would have ample background in IT Support, cisco and infrastructure. The more »
Deskside SupportEngineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich. Job Summary: As the Deskside SupportEngineer you will provide on site hardware and … software VIP support, this will include laptops, desktops and printers. Other responsibilities include patching, manual handling, building and deploying PCs. Essential Skills Microsoft Active Directory experience Experience with Microsoft 365 including Intune IT breakfix experience VIP Support experience Desirable Windows certification Hours 37.5-hours per week, Monday - Friday … Critical illness Healthcare Travel Insurance Discounts Dental Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan If this Deskside SupportEngineer job is of interest please apply now more »
Deskside SupportEngineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich. Job Summary: As the Deskside SupportEngineer you will provide on site hardware and … software VIP support, this will include laptops, desktops and printers. Other responsibilities include patching, manual handling, building and deploying PCs. Essential Skills Microsoft Active Directory experience Experience with Microsoft 365 including Intune IT breakfix experience VIP Support experience Desirable Windows certification Hours 37.5-hours per week, Monday - Friday … Critical illness Healthcare Travel Insurance Discounts Dental Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan If this Deskside SupportEngineer job is of interest please apply now more »
Leiston, England, United Kingdom Hybrid / WFH Options
G4S
About the Role We have an exciting new opportunity to join our Technical Support Team. As a Technical SupportEngineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a pre-production … Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible for … time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. To provide technical expertise and support during the setup, commissioning and testing of a pre-production and production head end system. To support and maintain the infrastructure of a more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the … educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for … Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the … educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for … Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the … educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for … Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply more »
Job Title: IT Application Support Consultant Location: Bury St Edmunds Salary: £35,000 - £40,000 per annum DOE Cooper Lomaz are in partnership with a leading business in their sector to source an experience IT Application Support Consultant. This role is a full-time permanent post where you … company at an exciting time, as they continue to go from strength to strength and grow their team. Role Overview: As a IT Application Support Consultant you will play a crucial role in ensuring the continuous availability of the software our client develops in house. This is a customer … facing role where you will be responding to inbound tickets, and calls. You will also provide support to the 1st line consultants, demonstrating a willingness to learn and mentor. Role Responsibilities: Triage, troubleshoot and resolve inbound calls and tickets at a 2nd line level. Mentor junior colleagues on more more »
