ICT Support Officer
Durham, United Kingdom
County Durham & Darlington NHS Foundation Trust
Job summary An exciting opportunity to join our friendly technical team has arisen for a passionate ICT Support Officer, passionate about technology and delivering exceptional customer service. This is a vital role providing frontline technical support across the Trust to ensure the smooth running of end-user … taking this post Full Job Descriptions can be found in the adverts supporting documents Job description Job responsibilities Main Responsibilities Provides first level technical support via phone, email and in-person to assist NHS staff with basic hardware, software, networking and other computer-related issues Runs initial diagnostics, performs … basic troubleshooting and resolves simple technical problems Escalates more complex technical issues to a technical support officer or others if appropriate Tracks service desk faults and requests using a IT Service management system Follows all processes and procedures when managing technical support requests and issues. Assists with more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
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