Clayton Associates Group are supporting an innovative cloud & software consultancy based in Leeds who are looking to recruit a Product SupportSpecialist to their team. The role would be best suited to a technology graduate or anyone with a strong passion for technology who is willing to learn … apply themselves. It is a fantastic opportunity for anyone wanting their first role within the industry, offering fast career & technical progression. Role Responsibilities: Customer Support - Troubleshooting technical issues and escalating difficult tickets to senior team members. Providing professional responses to clients regarding issues via phone, email, or supportmore »
duties on existing accounts and new customers. Your role focuses on 4 main key areas on a day-to-day basis; Customer and team support Managing customer information in CRM Manage and work cancelations Providing various Business teams with insights and reports about our customers What You´ll Do … Team support of the sales department and tech support You will support our Tech support and sales colleagues in the retail/bodyshop, assessor, key account, and fleet segment with any inquiries. You create statistical evaluations and send them to the management team. You support … inquiries from our customers and stakeholders. You are available for our customers and are in contact with the account partners and cooperation companies and support them with questions and involve other departments to ensure customer satisfaction. You check and confirm incoming cancellations. You adjust master data of customers in more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
ARBOR EDUCATION PARTNERS LIMITED
together to provide the best possible service to our schools! A day in the life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring … about us and the role as well as us learning more about your search and experience. Our 1st stage interview takes place with 2 Support Team Leads online - we use Google Meet for the majority of our video interviews. This will be 1 hour 30 minuteslong , covering competency and … we'll send you a document to help prepare. Our 2nd and final stage interview will be a video callwith Emily Dowse(Head of Support) which would be a culture fit style interviewand will focus around our values and mission as all Arbor employees are very much aligned to more »
our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble … record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be more »
