1 to 2 of 2 Systems Support Jobs in the South West

Due to company growth and expansion, a great permanent opportunity has arisen for a SQL Systems Support Engineer working within an Energy and Data organisation. Providing a high standard of technical support to software and across systems that are predominantly running on SQL. Including configuration of … the company software and systems. The main purpose of the role is to provided maintenance of the systems, adding/extracting information, manipulation and updates of data and general trouble shooting of queries that have been created by external customers and internal departments. Once a problem is identified, to … completed query can then be communicated to the customer and that any progress is always communicated along the way. Currently, there is minimal technical support in this particular office and the successful candidate will be managed remotely but will be fully supported and excellent training provided. You will enjoy more »

Our clients are recruiting for an establishedSystems Support Technicianto fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a … positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in … glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical more »