and legacy hardware platforms Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support. Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of Active Directory and Exchange for troubleshooting … etc Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications. Basic knowledge of LAN / WAN, TCP/IPProtocol, Citrix, routers and switches Basic experience of Support / administration of Windows servers Basic experience with Windows Server and associated architecture / services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS) Installation, configuration and troubleshooting of hardware and software. Experience & Qualifications: Minimum 3-5 years’ experience in 1st and 2nd level Support, at least more »
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
ALLEGIANCE TECHNOLOGY LTD
1st / 2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st / 2nd Line Technician to join their team and provide … internal support. Role: 1st / 2nd Line Support Technician Salary: up to £25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is … for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st / 2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but more »
using Cloud DevOps methodologies including:Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues.Start / stop / upgrade cloud infrastructure and services using OCI tools.Participate in a follow-the-sun model for 24x7 support of FAW service.Manage … solving complex technical problemsIssue tracking and collaboration (Jira and Confluence).Producing documentation in support of developed work (KBs, run books, help guides).Linux / Unix system administration including system level knowledge of Linux on Cloud Platforms, creating and executing scripts.Networking and TCP/IP … experience.Understand internet networking services, such as DNS, HTTP, etc.Programming and scripting languages (Python, bash, Java Script - additional experience with Groovy, Java, and / or Go is a plus).Using CI / CD scripting tools such as Ansible, Puppet, or Chef.Containers and orchestration (Docker, Kubernetes, and more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Oracle
Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start / stop / upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW … problems Issue tracking and collaboration (Jira and Confluence). Producing documentation in support of developed work (KBs, run books, help guides). Linux / Unix system administration including system level knowledge of Linux on Cloud Platforms, creating and executing scripts. Networking and TCP/IP fundamentals. Utilizing agile methodologies. Good interpersonal skills and communication with all levels of management. Working with remote, global teams as well as individuals. Working independently and in a self-directed manner. Collaborating with software developers to optimize deployment processes. Assisting with system troubleshooting and problem more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service / Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst / Engineer, you'll serve as the primary point of contact for employees, customers … Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers / scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory / exchange user accounts and file security … and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst / Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management more »
in a dynamic, successful company. You will need: Microsoft Stack - Windows Server, M365, Intune 2nd Line Deskside Support Basic networking skills - DNS, DHCP, TCP/IP Hardware Support You will get: 35 days holiday inc. bank holidays Medical cover Perkbox scheme Please apply for more »
network-related incidents Job Requirements: Significant experience in IT Network and Fixed Telecom Network (FTN) Strong knowledge of network protocols and technologies (e.g., TCP/IP, VLAN, VPN) Hands-on experience with network equipment and tools Experience in network design and implementation Understanding of more »