Head of Customer Excellence and Service Delivery
Cambridge, England, United Kingdom
Pure Resourcing Solutions
Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting infrastructure, service performance delivery … the ‘customer at the heart of the Finance Division’. This functionality will then become an embedded, live component of the Finance Division’s operating model. Role Purpose The purpose of this new role is to develop, implement and embed a customer service experience strategy across Finance. Proven experience more »
Posted: