3rd Line Support Engineer
Coventry, England, United Kingdom
Zenzero
will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the Field Services team with onsite deployments if required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our … to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the TFS team, with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
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