Technical Administrator (Fire Protection)
Maesteg, Mid Glamorgan, Wales, United Kingdom
Russell Taylor Group Ltd
Job Title - Technical Administrator (Fire Protection) Salary - £28,000 per annum Location - Maesteg, Wales Job Type - Permanent, Full Time Russell Taylor Group are currently recruiting for a Technical Services Advisor to specialise in the fire protection industry. This candidate will be responsible for ensuring technical enquiries … are dealt with in a professional manner. The Role Assessing incoming queries and assigning caseloads to technical engineers. Offering technical support via phone/email in line with required competency level on SKEB matrix. Maintaining appropriate records in CRM system. Building relationships with stakeholders and team members. Utilising … KPI's to measure service level provided and customer response times. Assisting with recording of data. Undertake review into technical involvement on projects (ad-hoc). Compile project timelines and brief summaries of technical involvement. Be responsible for costings enquires of internal bespoke product ordering process. The Person more »
Employment Type: Permanent
Salary: £28,000
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