1 to 2 of 2 Technical Support Jobs in Coventry

Fantastic opportunity to join a well-established company in Coventry as an External Technical Support and Training Manager! This opportunity is to be involved in the developmental and trial stages for latest product offerings along with developing and implementing the business strategic intent of a future service proposition … offering. Interaction with key people in the business to further develop the external and internal technical support function to B2B customers and provide technical and installer training. The type of products and business this is, is a leading provider of smoke, heat and carbon monoxide detectors to … bonus on top Monday to Friday 9 - 5.30 Must be able to drive and have own car Main Duties; o Develop and implement field support and training strategies, policies, and procedures to meet organisational goals and objectives. o Using a variety of training and troubleshooting techniques ensuring the customer more »

French speaking Technical Support Advisor - Part time - 19 hours a week - Coventry based client. Hours and days of work are: Monday 8am - 12pm (4 hours) Tuesday 8am - 12pm (4 hours) Wednesday 8am - 12pm (4 hours) Thursday 8am - 12pm (4 hours) Friday 8am - 11am (3 hours) This is a … offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle … issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct more »