TechnicalSupport Engineer - Based in Sutton £30000-£40000 + Benefits Leading IT Managed Service Provider are looking for a TechnicalSupport Engineer to join the team and work a wide range of private and public clients across the South-East. This role would suit a TechnicalSupport Engineer with extensive knowledge of the IT market and someone who us currently at 2nd or 3rd line level. Skills required for The TechnicalSupport Engineer 5+ years' experience in Networking and Microsoft packages offering virtual support on servers, workstations, and remote technology. Ideally … hold some Microsoft qualifications such as (MCP/MCTS/MCSA/MCSE) and be comfortable speaking to clients at all levels offering expert technical guidance in a calm and succinct manner. Technical knowledge to include Windows Server (Apply online only), Firewall and Switches, Microsoft 365. Full driving more »
Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a TechnicalSupport Analyst to join our team. Reporting to the TechnicalSupport Team Lead, you will be accountable for Incident, Change, Problem … Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
Velocity Academy have an exciting new opportunity for a TechnicalSupport Apprentice, a leading school website design & branding expert based in Bromley. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career. Role We have an opportunity for a confident, proactive and … customer focused TechnicalSupport Apprentice within our team. With a client base of over 1,000 schools and academy trusts, our support desk is a crucial element of our business. Our ideal appointment will be a great communicator, have an eye for detail and a natural interest … are constantly evolving and so this new role comes with huge growth potential. Your duties and responsibilities in this role will consist of: Duties: · Technical helpdesk support to our clients, via phone and email, on our proprietary website Content Management System (CMS) · Quality assurance of web developers work more »
Hotline TechnicalSupport Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures … that Hikvision business performance and reputation are healthy to help create sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel … supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets more »
