this role, you'll provide senior-level IT infrastructure and systems engineering support, specializing in design and implementation for clients of our Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT issues, leveraging your exceptional technical prowess. The position involves Service Desk … a hands-on problem-solving approach and excel in multitasking and workload prioritization. Requirements: Minimum 5 years of demonstrable experience in IT support services or consultancy. Proficiency in installation and configuration of systems. Advanced knowledge of Microsoft Server technologies including MS Server (2016, 2019, 2022), Active Directory Services, Group Policy, Windows TerminalServices, Certificate Services, ADFS, and PowerShell. Experience in advanced Exchange (2016, 2019) installation, configuration, and troubleshooting. Expertise in virtualization configuration and troubleshooting (HyperV/VMware). Strong firewall troubleshooting skills across mainstream products. Proficiency in network management including more »
of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees … users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing and … and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms • Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, TerminalServices, backup software, Active Directory and Citrix thin client and locally more »
and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, TerminalServices, backup software, Process request for Starters, Leavers and Movers and more »